Returns & Warranty Support

Here at Essential 4x4, we believe in making sure you are 100% happy with your MORRFlate! We get it, coiling up hoses isn’t for everyone. If you purchase ANY MORRFlate branded items from us, we offer a 30-day 100% refund policy, with no questions asked. We don’t believe in haggling with you, we don’t believe in convincing you that we have the absolute best thing since remote resi coilovers. If you aren’t happy, you aren’t happy, and our job is to deliver off-road happiness. Just package up whatever items you want to send back, and include your details and order number. We will then process a full refund to your original payment method on the order within 1 week of receiving the item. While we do not believe in “restocking fees”, unfortunately, at this time, due to shipping rates, we cannot provide a return shipping label. You will need to ship it yourself. Please ship all returns to the below address:

Essential 4x4
Re: Order# XXXX
52 Sydenham Road
Norwood, SA 5067 

Did your item stop functioning?? If you say yes, then reach out to us to discuss a warranty! If something happens to your MORRFlate branded item, we offer a fully inclusive LIFETIME WARRANTY on all of our hose kits, and 3 Year Warranty on everything else. And those warranties are our industry pushing low hassle warranties. If it's broken, and it's because of the product, we will fix it. No clauses, no ifs, ands, or buts. No multi page small font document that says if it’s scratched, we won’t replace it. We understand that our equipment is used in some pretty rugged environments, and it is going to get abused. But we build all of our gear with that in mind. If you think it’s broken, just reach out to us and we will work with you on what’s going on! Again, we don’t want to haggle with you… we may ask a couple of questions to figure out if there is a way we can improve the product, but we won’t turn down almost anything within reason. Please note that user modifications will void the items’ warranties.

To process a warranty, simply send us an email at info@essential4x4.com.au to let us know what has gone wrong. Once you have made contact, we will happily organise a replacement if there is a genuine fault. Along with the replacement product, we will send you a return shipping label for the warranty item. When you receive the replacement product, take it out of the box, put in the warranty item, tape up the box and slap the return label over the old label. Then drop it off to any Australia Post drop off location.